Refund & Cancelation Policy

Disclaimer

Due to our time, labor, inventory and other salon costs, and respect to our hard-working staff members, QUEEN TO GODDESS INC has a no refund policy. All sales, transactions, and services are final. Unfortunately, our team can not receive a refund on lost or wasted time, labor, or used inventory. We strictly enforce our non-refundable and non-transferable policy by including the cancellation policy with our refund policy. This ensures all customers understand, agree, and cooperate clearly and carefully in regards to our policies prior to booking appointments and after services are completed. By booking an appointment (online or via person), you (customer) are agreeing to our “Terms and Conditions", "Cancelation and Booking policy", and "Refund policy” collectively.

Policies are subject to change or update without notice. Customers are responsible for reading all policies, email and sms text notifications, and other updated requirements thoroughly prior to scheduling appointments regardless of you being a new or returning customer.

Cancelation Policy - please read carefully

You (customer) will be fully and solely responsible for paying any fees, invoices, balances and charges associated with or occurred from your booking and scheduling account at QUEEN TO GODDESS INC salon (online or via person manually).

Below further explains our cancelation policy and how it correlates to our refund policy.

What are the Cancelation Policy and Booking regulations?

A Deposit is for securing one appointment date and time only (not for rescheduling or transferring). It is deducted from the service total at checkout, and is kept only when a customer decides to cancel or reschedule or if service was completed for that specific date and time. Deposits are kept and non-transferable due to the time needed of our services which most services require 4 or more hours (6-8 hrs average) for us to complete which when canceled or rescheduled that time, labor, or inventory prep cost results in a lost.

Customers “choose” the time and date that best fits him or her, so once an appointment is blocked off the schedule; it’s no longer available for others to book. Customers also receive email notifications and sms text messages with the appointment confirmation and reminders. It also includes either the booking or cancellation policy in the notification and/or confirmation.

To better ensure the longevity of QUEEN TO GODDESS INC’s business and protects its staff members, any deposits made are non-refundable and non-transferable under any circumstances including but not limited to financial hardship, acute illness, work-related, personal family- related issues, forgotten appointment, disagreement, tardiness to appointments and etc. Any online pre-payments for entire service amount paid are non-refundable under any circumstances including but not limited to financial hardship, acute illness, work-related issues, personal family- related issues, forgotten appointment, booking or policy disagreement, tardiness to appointments and etc.

Online pre-payments for the entire service amount paid will still forfeit the deposit amount but the remaining balance is transferable under certain circumstances permitted by our supervisor and management’s discretion and will only be valid up to 14 days (2 weeks) grace-period or within the same booking calendar month whichever is lesser starting from the original appointment date booked. If you exceed the 14 day grace-period for rescheduling your new appointment, you will automatically forfeit the remaining balance and no further exceptions will be applied.

This agreement is only valid if customer contacts us 5 or more days prior to the original appointment to request a RESCHEDULE appointment (not cancelation), and is not related to the circumstances listed above. If your request to reschedule falls in the penalty timeframe, we will NOT be available to honor your request which is within 1-3 days prior to your appointment date and time.
(transfer example: $600 service total, $200 deposit forfeiture = remaining $400 balance not refunded but transferred and will be applied to new appointment date, taken - $200 being applied as the new deposit and the other $200 deducted from new $600 appointment total which = owing $200 overall).

LISTED BELOW ARE THE RULES REGULATED FOR THE PENALTY TIMEFRAMES:

Any person requesting to reschedule an appointment cannot request 3 days (72 hrs) or less prior to his or her set appointment date and time that’s already booked.

All Appointments Canceled or Rescheduled, forfeits the original total deposit amount per our policy.
Appointments Canceled or Rescheduled 2 days (48 hrs) prior to your appointment date and time, forfeits the total deposit amount plus required to pay 50% of the remaining balance owed per our policy.
Appointments Canceled or Rescheduled 12 - 24 hours or less (or same day) to your appointment date and time, forfeits the total deposit amount plus required to pay 100% of the remaining balance owed per our policy.

We want to thank you for your understanding and cooperation in this process. We are dedicated to customer satisfaction and quality experience. for further questions or concerns, please contact our management team for assistance.